Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 501-455-3175 or make an appointment online!
Know Your Rights
We've been taking our cars to Sullivan's for over 20 years. Never been disappointed. Great service. Knowledgeable. Honest. I would highly recommend them for any automotive repair. Thanks Ken and Scott!
Ken has done several repairs for my family. He has always done a great job and with affordable prices. We will continue using him! Thanks, Ken!
Ken Sullivan and his crew are great! They're always very prompt and do a fabulous job fixing my car at a very affordable price.
Thank you so much for replacing my headlight bulb at a much more reasonable rate than dealership prices! Super friendly and I've never seen an auto garage so concerned with cleanliness! They were moping floors when I got there at 8 am and again when I picked up my car at 3 pm! I'll be back for an oil change soon!
They are very professional, have not ever felt that job not completed properly Very efficient and knowledgeable.they explain what was found; what needs to be done; time estimate and Monetary estimate and informed of an additional information right away.
Great work with Integrity!